From basic maintenance to premium service. Compare packages and choose what suits your usage and family situation.
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STOER Care
No waiting time at the bike shop
Service at your home
Approved STOER partners
Choose your package
Three levels of service, all with in-home maintenance by authorized STOER partners.
Home maintenance.
Always included.
With each STOER Care package, an authorized partner comes to your address for professional maintenance.
Any location in the Netherlands
Wherever you live, we come to you.
Approved STOER partners
Skilled mechanics who know your bike inside out.
No unforeseen costs
Transparent pricing, no surprises afterwards.
Convenience and time savings
No hassle of dropping off and picking up. More time for what really matters.
Faq
What is STOER Care?
STOER Care is STOER Bikes' maintenance subscription. With a STOER Care subscription you get professional maintenance at home by authorized STOER partners, for a fixed monthly fee. This way you avoid unforeseen service costs and don't have to take your bike away.
For which STOER Bikes is STOER Care available?
STOER Care is available for all STOER Bikes models, including the UrbanX, CityX and CargoX.
How does home maintenance work?
With every STOER Care package, an authorized STOER partner comes to your address. Wherever you live in the Netherlands, the mechanic will come to you. No need to bring or pick up your bike yourself.
Who performs the maintenance?
Maintenance is performed by authorized STOER partners. These are expert mechanics who know your STOER Bike inside out.
Why is regular maintenance important for my STOER Bike?
STOER Bikes are low maintenance, but regular checks of brakes, tire pressure and bolts remain important. Professional maintenance prevents major repairs in the long run. Want to know more? Read our blog: How do I maintain my electrice fatbike
What STOER Care packages are there?
There are three packages:
STOER Care Basic (€19.95 per month) - Annual maintenance with 1 home service.
STOER Care Plus (€34.95 per month) - Semi-annual maintenance with 2 home maintenance visits.
STOER Care Pro (€49.95 per month) - Premium maintenance with 3 home maintenance sessions.
What is the value of maintenance per package?
Basic: 1× home maintenance service worth €164.95
Plus: 2× home servicing worth €329.90
Pro: 3× home maintenance sessions worth €494.85
Which package suits me?
STOER Care Basic is ideal for casual cyclists who do not use their bikes daily.
STOER Care Plus is ideal for regular cyclists who use their bikes several times a week. This is also the most frequently chosen package.
STOER Care Pro is ideal for intensive cyclists who use their bikes daily, such as for commuting or business use. This package offers maximum safety for you and your family.
Do I get a discount on parts with STOER Care?
Yes, each package offers discounts on parts:
Basic: 5% discount on parts
Plus: 10% discount on parts
Pro: 15% discount on parts
Do I also get a discount on STOER accessories?
Yes:
Basic: 5% discount on STOER accessories
Plus: 10% discount on STOER accessories
Pro: 10% discount on STOER accessories
Are parts that need to be replaced included in the subscription?
No, any parts that need to be replaced during a service are not included in the monthly subscription price. You do get a discount on them, depending on your package (5%, 10% or 15%).
Are free brake pads included?
At STOER Care Plus you will receive 1x free brake pad set. With STOER Care Pro you will receive 2x a free set of brake pads. The Basic package does not include free brake pads.
How do the call-out fees work?
The call-out fee varies by package:
Basic: Reduced call-out fee of €0.50 per km (minimum €15).
Plus: Call-out charges are included up to 20 km. After that you pay €0.50 per km.
Pro: Call-out charges are included up to 30 km. After that you pay €0.50 per km.
Can I use STOER Care throughout the Netherlands and Belgium?
Yes, with every STOER Care package, an authorized partner comes to your address, wherever you live in the Netherlands or Belgium.
Can the maintenance service be done at my work or another location?
Yes, the technician comes to any location you want. That can be at your home, but just as easily at your work address, at school or any other place that is convenient for you. You choose the location, we come by.
Are there any additional charges on top of the subscription?
The monthly price covers home maintenance. Any parts that need to be replaced are not included but you will receive a discount on these. Call-out fees depend on the package. At STOER Care, transparency is paramount: no unforeseen service fees.
Does my STOER Bike already have warranty without STOER Care?
Yes, STOER Bikes offers a standard 2-year warranty on the battery, motor and all moving parts. The frame of the CargoX even has a 5-year warranty. Wear parts such as tires and brake pads are not covered by the warranty. STOER Care is an additional maintenance subscription and is separate from the manufacturer's warranty.
How often should my STOER Bike be serviced?
It depends on your use. For casual cyclists, annual maintenance is sufficient. For regular use, semi-annual maintenance is recommended, and for intensive or daily use, maintenance every 4 months is ideal. Learn more in our blog: Bakfiets maintenance: complete seasonal guide
Why do I pay monthly?
You pay a fixed amount per month. Together this forms one total package per year, spread over 12 months. That way you keep your costs clear and predictable.
What is the idea behind STOER Care?
STOER Care is a convenience package. Your bike will be serviced at any location, such as your home or work. That saves you time, transportation and planning.