If someone steals your STOER fatbike despite all security measures, you need to act fast. With the right step-by-step plan, you increase your chances of finding your fatbike.
Follow these steps immediately after the theft. Open the tracking app on your smartphone and check the current location of your fatbike. Take screenshots of the location data and use them as evidence. File a police report immediately. Tell them your bike has a GPS tracker and share the current location.
"The first thing I advise clients is: stay calm and act systematically," says Laurens. "Immediately open our app, take screenshots of the location and call the police. Tell them you have a STOER fatbike with GPS tracking - this makes their job much easier. Never go after thieves yourself, because that's dangerous."
After that, call our support number. Our team will activate remote tracking if it is not already done. We will also actively help you locate your bike. Keep tracking the location via the app and report changes to the police immediately.
Gather all relevant documents for your insurance. Consider the proof of purchase, photos of your fatbike and the police report. After you perform these actions, remain patient and work closely with the police.
Remember: prevention always works better than recovery. Therefore, consistently use all the security options on your STOER fatbike. Set the PIN lock and put a good physical lock on your bike. Combine your measures with GPS tracking to significantly reduce the risk of theft.
Thanks to the innovative technology in our fatbikes and the intuitive tracking app, we support you in protecting your precious investment.
Want to know more about prevention? Then read our blog:"12 things to know before buying a fatbike“