That's because the warranty business fatbike offers security on your investment in sustainable business transportation. At STOER Bikes, you get a 2-year warranty on the battery, motor and all moving parts, plus a 5-year warranty on the frame of the CargoX. Your warranty business fatbike remains valid as long as you follow the prescribed maintenance schedules and use the bike according to the guidelines.
What exactly does the standard warranty on a business fatbike entail?
This is because a standard warranty business fatbike covers manufacturing defects and material failures that occur during normal use. STOER Bikes offers a 2-year warranty on the battery, motor and all moving parts on the UrbanX, CityX and CargoX models. The CargoX also has a 5-year warranty on the frame.
What parts are covered by the warranty?
The warranty business fatbike covers defects on the frame, bearings, brakes and the Bafang motor not caused by normal wear and tear. The display, wiring and the 720Wh or 960Wh battery are also covered. Namely, what is not covered are wear and tear parts such as tires, brake pads and cables.
"We deliberately choose a wide warranty business fatbike," says co-founder Thomas. "Our customers use their STOER bike daily for commuting or business transportation. After all, that's when you want the assurance that your investment is well protected."
The Gates CDX belt drive has an exceptionally long service life of more than 30,000 kilometers. With proper use and maintenance, the belt will last for many years. The warranty business fatbike also covers defects in this component during the warranty period.
Want to know more about the belt drive? Then read our blog on the benefits of belt drives.
How does the warranty differ between STOER models?
In fact, the warranty business fatbike has the same basic conditions for all STOER models. Both the UrbanX, CityX and CargoX have a 2-year warranty on the battery, motor and all moving parts. The difference is in the frame warranty of the CargoX.
What warranty does the UrbanX and CityX have?
In fact, the UrbanX (from €3,199) and CityX (€3,299) have a 2-year warranty business fatbike on all major components. This includes the Bafang 250W H720 motor with 55Nm of torque, the 720Wh battery, the Gates CDX belt drive and also the Tektro hydraulic brakes.
The UrbanX is ideal for daily use in town and country as well as for commuting. The CityX has a low entry for easy boarding. Both models are CE certified and thus comply with all European regulations.
Want to check out the UrbanX? View the STOER UrbanX product page.
What is the CargoX's warranty?
In fact, the CargoX has the most comprehensive warranty business fatbike in the STOER range. You get a 2-year warranty on the motor and moving parts, plus a 5-year warranty on the aluminum frame. This makes sense for a cargo bike that is used intensively for business.
The CargoX's Bafang motor has 92Nm of torque, providing extra power for heavy loads up to 150kg. The 960Wh battery is also covered under the 2-year warranty business fatbike. The CargoX won the German Design Award 2025 in the Excellent Product Design category.
Want to check out the CargoX? View the STOER CargoX product page.
What conditions must you follow to keep your warranty valid?
In fact, to live up to your warranty business fatbike terms, you must have the bike serviced according to the prescribed schedule. This means regular checks of tire pressure, brakes and also electrical connections at an authorized STOER dealer.
How do you register your fatbike?
You must register the bike within a certain period after purchase to activate the warranty business fatbike. Always keep your proof of purchase and maintenance log as you will need these in case of warranty claims. STOER Bikes' dealer network can help you with this.
Use only genuine parts and have repairs done by authorized mechanics. This is because STOER dealers are trained to service and repair all models. This way your warranty business fatbike remains valid.
Find a STOER Bikes dealer near you for registration and maintenance.
What are the requirements for the battery?
In fact, the 720Wh or 960Wh battery has additional requirements to keep the warranty business fatbike valid. Charge the battery according to the instructions and do not expose the bike to extreme temperatures. Also, use only the supplied STOER charger.
The battery is removable on all STOER models. So you can take it out and charge it separately, or directly in the frame. Store the battery inside during freezing temperatures to maximize its life. Charging time is 6-8 hours for the UrbanX and CityX, and 4-6 hours for the CargoX.
What are the advantages of belt drive for warranty?
In fact, the Gates CDX belt drive requires much less maintenance than a traditional chain. No lubrication is required, the belt does not rust and almost never breaks if properly tensioned. This makes warranty business fatbike easier to comply with.
In fact, with chain drive, you have to lubricate and tension the chain regularly to maintain the warranty. So with belt drive, you don't have these worries. Do check periodically that the belt tension is correct, because a belt that is too tight or too loose can lead to premature wear.
When does the warranty on your business fatbike expire prematurely?
In fact, your warranty business fatbike expires immediately in case of improper use. This includes overloading above the maximum weight (180 kg for UrbanX and CityX, 150 kg payload for CargoX) or using non-original parts. Modifications to the electrical systems also lead to warranty loss.
What damage is not covered under warranty?
In fact, damage due to negligence is not covered by the warranty business fatbike. This includes rust due to poor maintenance, battery damage due to improper charging or also mechanical defects due to ignoring wear signals. Normal wear and tear on tires and brake pads is also excluded.
Skipping mandatory service calls or not being able to show maintenance documentation also leads to warranty loss. So make sure you document all service checks and keep invoices of work performed. If in doubt, contact your STOER dealer.
How do you prevent warranty loss?
In fact, the best way to keep your warranty business fatbike is regular maintenance at an authorized dealer. Check tire pressure and brake performance weekly. The Gates CDX belt requires minimal maintenance, but do check the tension periodically.
Use the bike within its specifications and do not overload the CargoX's body above 150 kg. The thick fatbike tires provide extra grip and stability, but replace them promptly when they are worn out. Indeed, wearing parts are not covered by the warranty business fatbike.
What additional security does STOER Bikes offer?
In addition to the standard warranty business fatbike, STOER Bikes also offers a specially developed insurance policy. Namely, it covers theft, damage and breakdown during the lifetime of your bike. The insurance has 3 years of new value coverage and no deductible in case of theft.
What does the STOER insurance cover?
The STOER Bikes insurance namely covers more than the standard warranty business fatbike. You get 24/7 assistance in case of damage or breakdown, coverage for vandalism and also theft with no deductible. This is ideal for intensive business use.
The insurance can be arranged directly at purchase through your STOER dealer in just a few clicks. It is not a standard insurance, but specially developed for STOER e-bikes. The combination of warranty business fatbike and insurance offers maximum security.
What security features do STOER bikes have?
In fact, all STOER models have standard security features that reduce the risk of theft. The PIN code immobilizer ensures that the bike will only start with the correct code. The UrbanX has GPS functionality and the CargoX has GPS tracking built in as standard.
This security makes the warranty business fatbike extra valuable. If your bike does get stolen, GPS tracking significantly increases the chances of finding it again. The insurance also covers the new value for 3 years.
How do you claim warranty in the event of a defect?
This is because if your STOER bike breaks down, you contact your dealer first. Keep your proof of purchase and maintenance logbook handy. The dealer can assess whether the defect falls under the warranty business fatbike and handle the claim for you.
How long does a warranty repair take?
In fact, simple repairs are often handled within a week at your STOER dealer. More complex problems or if parts need to be ordered may take 2-4 weeks. For business use, you can often get a replacement bike during the repair.
Discuss this in advance with your dealer and ask about their service level agreements for business customers. This is because the STOER dealer network is trained to work quickly and competently to ensure that you are without your bike as little as possible.
Find a STOER dealer in your area for warranty service.
Financial benefits with business purchase
Through the Small-scale investment deduction (KIA) in fact, you get up to 28% of the investment in a business fatbike back. This makes the purchase fiscally attractive, no matter which STOER model you choose. The VAT on purchase and maintenance is also deductible.
So the combination of extended warranty business fatbike, KIA benefit and STOER insurance makes your investment well protected. The UrbanX is available from €3,199, the CityX for €3,299 and the CargoX from €6,495.
Want to know more about the financial benefits? Then read our blog on the KIA scheme.
Security for your business investment
This is because a good warranty business fatbike gives you security on your investment. By complying with the conditions and performing regular maintenance at an authorized dealer, you get the most out of your warranty coverage. STOER Bikes offers clear conditions so you can enjoy your fatbike with Gates CDX belt drive carefree.
Schedule a test drive and experience the quality of the STOER models for yourself. That way you can make an informed choice for your business.
Frequently Asked Questions
How do I claim warranty if my business fatbike breaks down?
Namely, contact your STORE dealer and keep your proof of purchase and maintenance log handy. The dealer will ask for a description of the problem and can assess whether the defect falls under the warranty business fatbike. So the claim will be handled completely for you.
What happens to my warranty if I lease the fatbike through my employer?
In fact, with leasing, the factory warranty business fatbike remains valid, but the leasing company often handles the claims. Check with your employer about the warranty process. Do always keep your own copies of maintenance documentation in case you need them.
Can I extend or extend the warranty for my business fatbike?
In fact, STOER Bikes offers the STOOD insurance which provides additional coverage on top of the standard warranty business fatbike. It also covers theft, damage and breakdown. The insurance has 3 years of new value coverage, making it a valuable addition.
How do I know if damage to my fatbike is covered under warranty or not?
This is because the warranty business fatbike covers manufacturing defects and material defects, not normal wear and tear or damage from misuse. When in doubt, take pictures and describe how the damage occurred. An authorized STOER dealer can quickly assess whether it is a warranty issue.
What should I do if my fatbike battery drains faster than expected?
In fact, battery capacity loss of more than 20% in the first year is usually covered by the warranty business fatbike. Document your charging habits and riding distances and have the 720Wh or 960Wh battery tested at a STOER dealer. Make sure you have used the battery according to the instructions.
Does the warranty apply even if I make minor repairs myself?
In fact, simple operations such as adjusting brakes are allowed without loss of warranty. However, always use original parts. For more complex repairs to motor, battery or Gates CDX belt drive, engage an authorized STOER dealer to keep your warranty business fatbike.
On average, how long does it take to complete a warranty repair?
In fact, simple repairs are often completed within a week. More complex problems may take 2-4 weeks if parts need to be ordered. For business use, you can often get a replacement bike. Discuss this in advance with your STORE dealer.